Frequently Asked Questions

 

1. How do I place an order?

You can place an order directly on our website by selecting your desired services and scheduling a convenient pickup time. Our drivers will come to your location, collect the items, and return them within our 2-day turnaround time.

2. What areas do you service?

We currently offer pickup and delivery services in [list of service areas]. If you're unsure whether we cover your area, feel free to contact us!

3. What is the turnaround time for laundry and dry cleaning?

Our standard turnaround time is 2 days from the time of pickup. For any special requests or urgent services, please contact us in advance.

4. Do you offer same-day or next-day services?

Currently, we do not offer same-day service, but we are working on introducing this option. Next-day service may be available on request for an additional fee, depending on your location and the type of service needed.

5. What types of items do you clean?

We provide dry cleaning and laundry services for a wide range of items, including:

  • Shirts, suits, and dresses
  • Bed linens, duvets, and curtains
  • Towels and household fabrics
  • Specialty items (contact us for details)

6. How do I pay for my order?

Payments can be made securely on our website via credit/debit card or through payment gateways like PayPal. You will receive a confirmation once the payment is processed.

7. Can I reschedule or cancel my pickup?

Yes, you can reschedule or cancel your pickup up to [mention specific time frame] hours before the scheduled time by logging into your account or contacting our customer service.

8. What happens if I’m not home for the pickup or delivery?

If you're unavailable for the scheduled pickup or delivery, our driver will leave a note with instructions on how to reschedule. We recommend providing special instructions at the time of booking if you have a secure place where we can leave your items.

9. How do I track my order?

You can track your order status through your account dashboard on our website. You will also receive email or SMS updates throughout the process.

10. What should I do if there's a problem with my order?

If you experience any issues with your order (e.g., missing items, damaged garments), please contact our customer service team within 24 hours of receiving your order, and we will resolve the issue promptly.

11. Are there any items you do not accept for cleaning?

Yes, we do not accept items like leather, fur, heavily damaged fabrics, or hazardous materials. For a full list of restricted items, please visit our [link to specific policy page].

12. What measures do you take to ensure the safety of my garments?

We handle each item with care and use industry-standard cleaning processes to ensure your garments are returned in the best condition. If you have specific concerns about delicate fabrics, please mention them at the time of booking.

13. How do you handle lost or damaged items?

In the rare case that an item is lost or damaged, we have a compensation policy in place. Please refer to our [link to compensation policy] for more details.

14. Can I set up recurring services?

Yes, we offer convenient recurring pickups for both residential and business clients. You can set up a regular schedule by contacting us or through your online account.

15. Do you offer special services for businesses or hotels?

Yes, we provide tailored laundry and dry cleaning solutions for hotels, businesses, and residential complexes. For more information, please visit our [link to business services page] or contact us directly.