Terms And Conditions

 

The Contract

The below terms will be applicable for any orders that are placed through this company website,  company mobile App, email/telephone orders and routine collections. Please read the Terms carefully, placing the order with us is a confirmation of your acceptance of these Terms.

1. Service Commitment

We are committed to providing the top most quality to all customers. We offer a high quality dry cleaning service with our state-of-the-art machinery and finishing equipment. 

2. FREE Collection & Delivery

Minimum order applies for FREE Collection & Delivery with a Standard 2 or 3 day Turn-around time as per the service agreements.

3. Same day Service

Express service charge may apply. Please book the collection before 10:00 am if you require the same day service. This is subject to availability of drivers and facilities. 

4. Quality of Service

Your Satisfaction is our business! We continuously work towards improving our service quality. Should it occur that you are not completely satisfied with the quality of work, please contact us within 2 days of receiving your articles. We will re-clean your garments at no extra cost to you!

5. Re-cleaning Policy

If you are not satisfied with the cleaning service, you may return any dry-cleaned/ laundered articles for re-cleaning within two days of delivery provided that the article has not been used. We will re-clean the garments free of charge.

6. Unable to Keep up with the Schedule

We will take all necessary actions in order to deliver your garments within the committed time frame. Should there be a change in the collection/delivery schedule, we will make necessary arrangements to contact you and re-schedule the collection/delivery timing.

7. Care Labels

Today’s clothing comes with a much needed item, the care label. This label contains information regarding how to take care of the garment. Care labels are attached by the manufacturers to provide proper cleaning instructions. We carry out the cleaning as per the care label instructions. If the Care Label is removed or not present, we clean the articles under “Owner’s Risk”. 

8. Garment Damage Policy

Our Company follows standards and policies set by the Textile Services Association (TSA). Our Compensation policy is in line with Fair Compensation Guidelines provided by the TSA.

We exercise utmost care in cleaning and processing your garments. Care Labels of each garments is always checked for special instructions and cleaned as per the instruction provided on the care label. However, we cannot accept responsibility for defects or inherent weaknesses in garments which may result in tears or development of small holes in fabrics that are not apparent prior to processing. In the cleaning process, we cannot guarantee against colour loss, colour bleeding or shrinkage.

When the instruction on care labels is followed and the process causes damage, we will not be in a position to accept liability for such damages. The damages are caused primarily due to inferior items such as lining, buttons, zips, etc. used in the manufacturing process. However, we will provide you all the backup for you to resolve the matter with the manufacturer or retailer.

Certain stains or long term dirt may cause damage to the colours or the fabrics which may become visible only after cleaning.  

9. Bag Wash Policy

Bag Washes or Service Washes are accepted as Small (up to 6Kg), Medium (7Kg to 10Kg)  and Large (11 to 15Kg) washes. Customers are responsible to separate the light and dark colours. Any colour runs or damages within a Bag wash is customer’s responsibility. Bag Washes are washed at 40° maximum and dried at 60° temperature. We do not check items, quantities, stains or damages of items inside bags and do not take responsibility for any damage or missing items claims of Bag Washes. Customer is responsible to ensure that the items that they place inside Bag Washes can be washed at 40° and dried at 60° temperatures respectively. 

We do not accept Shirts, bed linen, blankets, duvets, furniture covers, etc. in Bag Washes

10. Leather/ Suede Policy

Cleaning policy set out by TSA for Leather/ Suede items are standard for all dry-cleaners. All Leather/ Suede garments are cleaned at customers own risk. The cleaning process may reveal an inherent weakness or defect in materials/ fabrics that may result in a damage. We will NOT accept liability for any damages caused during the cleaning process of Leather and Suede items.

11. Authorization for Cleaning

99% of the garments go through the cleaning process without any problems. However, we may come across a situation where the cleaning process could cause damage to the garment. In such cases, we will bring this to your attention and obtain your consent to proceed with the cleaning process. This will be cleaned “At Customers’ Own Risk” or “Owner’s Risk”.

12. Lost Items

We take utmost care on all the items entrusted to us. Each item is labelled properly prior to proceeding with the cleaning process. However, if such case arises and we are unable to find your items, we will take full responsibility to compensate for the item lost. Compensations to lost or damaged items are paid, net of VAT and limited to Ten times the cleaning cost and subject to wear & tear policy guideline set by the Textile Services Association (TSA), whichever is lower. 

13. Order Forms and Order Lists

On our collections we require every order to accompany a duly filled out forms with correct itemizations. If you have any specific requirements such as repairs & alterations, please include another sheet of paper with as much details as possible. We also require each facility to fill out our “Order List” which will tell us how many orders have been sent and for whom. If this list is not accompanied with the orders, we will not take responsibility for claims of lost orders.

14. Privacy Statement

We respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you place orders with us, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security technology to do so.